At Wiggarden, customer satisfaction is a top priority for us. However, due to the nature of our products and our commitment to maintaining high hygiene and quality standards, we have set clear policies regarding refunds and returns.

Returns:

We only accept returns in limited circumstances, and at our sole discretion. To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, unaltered, and in its original packaging, including tags and labels.
You must contact us within 48 hours of receiving your order to request a return.
Items must be returned within 5 days of return approval.
Return shipping costs are the responsibility of the customer and are non-refundable.

We do not accept returns on:

Wigs or hair extensions that have been worn, combed, styled, washed, or tampered with.
Custom orders or made-to-measure products.
Sale or discounted items.

Refunds:

Refunds are issued only if:
An item is defective or damaged upon delivery.
We are unable to fulfill your order due to stock issues.

All refund requests must be made within 48 hours of receiving the item, with photo or video proof of the defect/damage. Once approved, refunds will be processed via the original payment method within 7–14 business days.
Please note:
Shipping and handling fees are non-refundable.
Wiggarden reserves the right to inspect and verify the returned item before approving any refund.

Exchanges:

We may offer an exchange for eligible items, subject to stock availability and at our discretion. If the desired item is out of stock, we may offer store credit instead.

Cancellations:
Orders may only be cancelled within 1 hour of placement. After this window, all sales are final.

Contact Us:

For return requests, exchanges, or questions about your order, please contact us at info@wiggarden.com.ng with your order number and relevant details.